Customer Support Administrator

Are you a people person? Do you love providing first-class support to customers? Do you want to be part of a close-knit and supportive team? Look no further!

Office Angels are currently recruiting for a Customer Support to join our client based in Gateshead, on an on-going basis.This is a varied role involving administration and supporting customers in a warm and friendly manner, via telephone and email. This is NOT a scripted role and is NOT contact centre based.

This is a fast paced customer-service role, which will suit someone who thrives on providing an outstanding service to customers.

Hours of work between 8AM - 5PM Monday - Friday. The hourly pay rate depending on experience.

This role is a temporary, on-going contract, so you must be comfortable with temporary work. Due to the urgency of this recruit it is essential you are available to start work immediately. You will be expected to commit to the assignment, so please only apply if you are comfortable with temporary, on-going work.

The purpose of the role

  • To be responsible for the day to day management of all administration relating to all customer issues

  • To provide exceptional customer support

  • To contribute to the smooth-running operation of the customer support team

Key Duties;

  • Provide customer service and support, via telephone and email

  • Liaise with field colleagues

  • Monitor the department email inbox

  • Responsible for the day to day management of the administration relating to all customer issues

  • Work as a team and independently on customer's issues and resolve effectively

  • Maintain reasonable timescales for customers, and ensure that customers are kept informed

  • Liaise with and provide feedback to other departments

This role will suit someone with strong Customer Service experience, who has worked in a fast-paced environment as has experience of high volume calls.

Microsoft Word, Outlook and Excel experience is essential.

Here are just some of the benefits you can expect while working on behalf of Office Angels:

  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Access to discount vouchers with many high street brands

  • Eye care vouchers

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)

  • Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

If you are interested in the position, available to start work immediately and have the relevant experience then please apply NOW!

Interviews will be taking place ASAP, due to the role being an immediate start!!

Due to the high volume of applications we are unable to provide individual feedback. If you are not contacted within 2 working days of your application, please assume you have been unsuccessful for this role.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

To speak to a recruitment expert please contact Lori Holtham