Customer Success Administrator - Up to 25k + Performance Bonus

  • Location
    Brighton, East Sussex
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 20000 - £ 25000 / Year
  • OrganizationType
    Office


💼 Job Title: Customer Success Administrator

📍 Location: Brighton

📆 Contract Type: Permanent

Hours: Full Time Monday to Friday 9am - 5pm

💰 Salary: £23K - £25K (+ £10K annual bonus based off company performance, paid quarterly)



🌟 Join our dynamic and forward-thinking client as a Customer Success Specialist! 🌟


Are you passionate about delivering exceptional customer service and ensuring satisfaction at every touch point? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, our client wants to hear from you!


This role has come about due due to expansion in the team and continuous growth for the Company meaning there is excellent opportunities available.


Our client believes that our customers are at the heart of everything they do. As a Customer Success Specialist, you will play a vital role in building and maintaining strong relationships with their valued customers. Your dedication and expertise will contribute to their reputation as a leading provider of their services.



About your new role:


🔹 Order Management:



  • Raise orders.

  • Perform credit checks for high-limit customers.

  • Send confirmations and delivery notes quickly.

  • Provide delivery updates and manage documentation.


🔹 Customer Onboarding:



  • Load new customers and contacts.

  • Assist with open orders weekly and monthly.


🔹 Operational Support:



  • Conduct health and safety checks.

  • Maintain office facilities.

  • Collaborate on monthly maintenance checks.

  • Monitor office supply stock levels.


🔹 Communication and Documentation:



  • Confirm dates with purchasing.

  • Take notes in sales meetings.

  • Generate and manage quotes.

  • Assign stock to orders.

  • Follow up on ETAs and delivery addresses.

  • Update missing information in Netsuite.


🔹 Customer Interaction:



  • Answer phone calls promptly and professionally.

  • Organise line items by ship dates for efficient logistics.

  • Address customer inquiries and concerns quickly.



About you:


🔸 Excellent problem-solving abilities and a proactive attitude to deliver exemplary support.


🔸 Exceptional attention to detail and organisational skills to handle multiple tasks efficiently.


🔸 Proficiency in MS Office applications and the ability to learn new systems quickly.


🔸 Previous experience in a customer service or administrative role is preferred, but not essential.




Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alice Holden