Customer Solutions Advisor

Job Title: Customer Solutions Advisor


Salary: £10.25 per hour


Hours: This role requires cover 5 days out of 7 including weekends and the working hours will involve shifts between 6am and 11pm. (36 hours a week)


Duration: 5 weeks


Location: Central Sheffield




We play a vital role across the north by providing hundreds of train services every day that connect thousands of people to work, leisure, education and more.


Our vision is more than just train travel it's to make a positive impact for the north in all we do and for all we serve.


Put simply, we want to set a new standard for customer experience. We've introduced an entire fleet of state-of-the-art trains for customers with facilities such as free WiFi, power sockets at every seat and digital screens. We're building easier and quicker ways to buy tickets - on your phone or tablet, or in person. And we're more committed than ever to making customer journeys as safe and comfortable as possible.




About the role:


You will be responsible for delivering the highest level of customer service and customer care to our customers via a multi-channel correspondence based service including those customers who may have additional needs.


We are looking for a positive, calm and robust person to join our friendly team to carry out the Customer Relations Advisor to the highest level. You will need to have excellent written and verbal skills in order to respond to our customers with clarity and have a solution-based focus.


About you:

You'll need to demonstrate that you can:


*Provide high quality, timely and effective responses and resolutions to first-line customer enquiries and/or complaints, following standard processes, via letter, email, telephone and social media.


*Where appropriate refer queries to a team leader or via other channels for resolution.


*Liaise with other functions around the business for accurate information.


*Ensure balanced approach to claims payments, following agreed guidelines to take into account customer satisfaction vs business cost.


*Update Customer relations database systems and support other processes as required.


*Undertake relevant training and development to support effective performance in the role and ensure up to date product knowledge.






The Small Print


Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jasmine Mather