Customer Solutions Advisor- Advert

  • Location
    Sheffield, South Yorkshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 10 - £ 11 / Hourly
  • OrganizationType

Role: Customer Relations Advisor

Contract type: Temporary

Contract length: 6 weeks contract

Location: Sheffield

Hours: x4 shifts available from 6am - 11pm

Working Days: Working bank holidays required. Working a Saturday or Sunday required with a day off between Monday and Friday

Hourly rate: £10-£11 per hour depending on experience

Start: ASAP

Interview: ASAP

Office based

Office Angels National Accounts are delighted to be working with a large rail company to support with Customer Service Representatives. This is a brilliant opportunity to gain on previous experience and you will have the benefit to work from home during these pressing times.

About the role:

This role requires cover 5 days out of 7 including weekends and the working hours will involve shifts between 6am and 11pm.

You will be responsible for delivering the highest level of customer service and customer care to our customers via a multi-channel correspondence based service including those customers who may have additional needs.

We are looking for a positive, calm and robust person to join our friendly team to carry out the Customer Relations Advisor to the highest level. You will need to have excellent written and verbal skills in order to respond to our customers with clarity and have a solution-based focus.

About you:

You'll need to demonstrate that you can:

*Provide high quality, timely and effective responses and resolutions to first-line customer enquiries and/or complaints, following standard processes, via letter, email, telephone and social media.

*Where appropriate refer queries to a team leader or via other channels for resolution.

*Liaise with other functions around the business for accurate information.

*Ensure balanced approach to claims payments, following agreed guidelines to take into account customer satisfaction vs business cost.

*Update Customer relations database systems and support other processes as required.

*Undertake relevant training and development to support effective performance in the role and ensure up to date product knowledge.

Please apply today - we will be making our way through applications ASAP!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lewis Black