Customer Service/Sales Agent

  • Location
    Glasgow, Glasgow City
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £20,000.00/Year
  • OrganizationType
    Home

PLEASE NOTE WE ARE ONLY SHORTLISTING CANDIDATES WHO CAN COMMUTE TO GLASGOW CITY CENTRE.

The Role - Customer Service/Sales Agent

Location - Fully Remote - WFH
Candidates must be able to complete 3 week training period in Glasgow office).

Starting salary - £20K per annum

Hours - 8.30am to 5pm or 9am to 5.30 pm (Monday to Friday)

Benefits

* Avoid costly daily commute
* Work from your own home
* In-depth and structured training programme
* On site working available occasionally to allow interaction with the wider team

The client we are recruiting on behalf of specialise in B2B retail sales and due to a successful 2022 they are looking to add to their Customer Service/Sales team. This is not a Contact Centre based position and you would be joining a small team of dedicated customer service professionals.

This is a fantastic opportunity to join an organisation who really take pride in providing the highest levels of customer service and this is reflected in the training they provide for the role.

You will have 3 weeks minimum of in-depth training on the product range and the internal systems.

The ideal candidate will have previous experience gained within a telephony-based Customer Service role and will have an interest in building relationships with clients/upselling.

You will manage enquiries from existing and prospective customers via email and telephone, process sales orders and generate add on sales where appropriate.

You will thrive in a fast-paced environment and have a real interest in interacting with customers. Your communication skills need to be well developed and if you have a desire to succeed - then this is the perfect role for you!

What the role involves:

* Manage existing and new relationships with customers
* Upselling products when discussing options with clients
* E-mail management - dealing with incoming enquiries via centralised mailbox
* Issuing quotations
* Liaising with clients regarding lead times
* Tracking sales leads and enquiries
* Answering Inbound calls from customers to track orders/ arrange parts/returns
* Liaising with suppliers and ensuring orders will be processed within agreed timescales

Skills:

* Confident and professional telephone manner
* Comfortable in a sales environment
* Customer focused attitude
* Genuine drive and a desire to get results for clients 
* Have 12+ months continuous Sales/Customer Service Administration experience
* Excellent MS Office skills - including Excel

If you are interested in this role, please contact us to discuss your experience and to find out more about our client on 0141 226 4041.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Victoria McEwan