Customer Services Officer

  • Location
    Hull, East Riding Of Yorkshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Customer Service Officer

Salary: £19,069 per annum

Hull City Centre

9-month fixed term contract

Full-time 37 hours a week (would consider part time)

Office based with home working for one day a week

Proposed start date: Immediate

Office Angels is the market-leading provider of temporary and permanent office professional roles across the UK. For more than three decades, we've been proving our worth with every placement. We develop supportive relationships with our many valued clients, understanding their unique business requirements and pinpointing the ideal fit for their company culture. We're also passionate about helping our candidates fulfil their career potential.

Proudly working with a local housing association, Office Angels Hull are looking to recruit a Customer Service Officer to join their team on a full-time basis for a 9-month period. The successful candidate will be primarily responsible for ensuring residents continue to receive quality services. The successful applicant will be a time served, confident individual with high attention to detail, good communication skills, proficient with Excel and organised. This role would suit someone wanting to work and make a difference in the charitable sector.

The role:

  • Providing a professional and customer focused service, going above and beyond where possible

  • Taking, signposting, and directing telephone calls and forwarding messages as appropriate

  • Handling resident enquires and handling all administrative tasks as a result, such as;

    • Raising repair orders

    • Liaising with staff and contractors and updating customer records to reflect

    • Logging and dealing with complaints

  • General adhoc clerical duties such as filing, processing incoming and outgoing post

  • Track stocks of office supplies and refreshments and place orders when necessary

  • Assist colleagues where relevant and help to foster a real 'team effort' environment

  • Drafts, formats, and prints relevant documents

  • Manage the customer service mailbox

  • Minute taking

To be successful in this role, you will:

  • Proven experience as an office administrator, office assistant or relevant role

  • Outstanding communication and interpersonal abilities

  • Excellent customer service skills and proven record in similar role (housing sector experience is advantageous)

  • Excellent knowledge of MS Office and be confident using an array of software's and systems

  • Ability to use own initiative

  • Multi-tasking and time-management skills, with the ability to prioritise tasks

In return you will be entitled to:

  • A starting salary of £19,069 per annum

  • Business hours of 9am - 5pm with an early finish on a Friday

  • 20 days holiday + Bank Holidays (increasing with service)

  • 10% company pension contribution

  • Health care cover, including Dental, Optical and Counselling Sessions

  • Rewards platform

  • 60% towards city centre parking

If this sounds like a role you are interested in, press apply now or call our branch for further details 01482 611030. We would love to chat!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sara Roustoby