Customer Services Coordinator

New

Customer Services Coordinator


Permanent


Office Based


£18-20k


Epsom


Hours 37.5


Start date: Immediate


Are you looking to start work immediately? Have you got a can do attitude? Enthusiasm is more important than experience - willing to train and learn on the job? Want to know more?



My client is looking for an enthusiastic individual who is eager to learn and learn the ropes of the company.


You will be working in a small team of 4 scheduling engineers to jobs, checking on arrival and completion, ensuring the client is kept up to date with progress of works.



  • Ensure prompt resolution of issues upon an engineer's visit.

  • Ensuring that all parts are dispatched to the correct location for the engineers

  • Scheduling of engineers to attend properties

  • Providing clients with engineer reports

  • Contact suppliers to ensure parts availability to give customers accurate timeframes for repairs

  • Ensuring that each job is undertaken by the correct specialist

  • Checking multiple suppliers and centres to ensure the parts are sourced as quickly as possible

  • Rearrange schedules to accommodate emergency appointments

  • Resolving complaints before management intervention is required

  • Manging client expectations with regards to appointments, late running of engineers and missed appointments.

  • Assisting clients with issues and concerns regarding their breakdowns

  • Confirming customer information is correct and up to date

  • Coordinating with clients to ensure contractual timeframes are met

  • Ensuring tenants meet the legal requirement of a yearly inspection


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joan Collins