Customer Services Co-ordinator

  • Location
    Tadley, Hampshire
  • Category
    Manufacturing - Automation
  • Contract Type
  • Salary
    £ 26000 - £ 28000 / Year
  • OrganizationType

Role: Customer Services Co-ordinator

Industry: Construction

Location: Tadley/ Aldermaston

Salary: £28,000

Office Angels have teamed up with a forward thinking, dynamic client who are in the construction industry, are looking to recruit a Customer Services Co-ordinator. This role is a busy role and you can work from home and in the office. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.

The day to day duties in your new job will be….

The role of Customer Service Co-ordinator requires great customer service skills, good organisation and the ability to problem solve.

The role is full time, 09.00 - 17.30 Monday to Friday, with 3 days a week in the office and 2 days at home. The office location is remote so driving is necessary.

Day to day responsibilities:

·Responsible for the day-to-day scheduling of the Customer Service Operatives' work-load, and coordination of the administrative tasks
·Making courtesy calls in line with the customer journey
·Stock control for Customer Service Operatives van
·Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed - Ensuring that once work is complete that the issue is closed out with the customer
·Log all contact with customers ensuring the data is accurate and up to date, all information regarding a plot is allocated to that plot and data cleansed/discussed with the customer while working on that plot
·Responsibility for identifying possible 'contra-charge' situations and giving notice to sub-contractors where necessary and raising the correct paperwork in line with current process
·Liaise between customers and contractors to ensure that information is shared appropriately and accurately
·Deliver all services within the guidance of data protection legislation
·Work with colleagues to deliver a seamless service to all customers
·Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
·Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
·Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
·Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets
·Ensure all costs are managed through the correct process and registered in line with procedures

Next steps…

Apply today with your up to date CV as well as emailing it directly to or alternatively for a quick response call 01256 464744 and speak to Lucy to discuss this role in further detail. Out client is able to interview ASAP for a quick turnaround - so don't miss out!!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Tucker