Customer Services Co-ordinator in Newbury

  • Location
    Newbury, Berkshire
  • Category
    Customer Service - Account Manager
  • Contract Type
  • Salary
    £ 18500 - £ 21000 / Year
  • OrganizationType

Role: Customer Services Co-ordinator

Industry: Manufacturing

Location: Newbury, Berkshire

Salary: £18,500-£21,000

Office Angels have teamed up with a forward thinking, dynamic client who are in a bespoke energy industry, are looking to recruit a Customer Services Co-ordinator. This role is a busy role and you can work from home and in the office. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.

The day to day duties in your new job will be….

  • Processing orders and returns in an accurate and efficient manner

  • Answering telephone queries courteously and professionally

  • Maintaining excellent customer relations via the telephone & email

  • Informing customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays

  • Receiving and respond to customer queries and complaints in a timely and professional manner

  • Maintaining up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased

  • Have a sound level of product knowledge to advise customers

  • Effective time management, prioritising and multi-tasking to achieve KPIs/targets

  • Organise workload to meet the needs of the customers and team

  • Work closely with Account Managers and sales team to help manage customers and stockists in regions

We'd love to speak to candidates with…

  • Energy experience would be an advantage

  • Previous Customer services experience ideally

  • Benefits:

  • Career progression

  • Pension scheme

  • Health scheme

  • Strong training programme

Next steps…

Apply today with your up to date CV as well as emailing it directly to or alternatively for a quick response call 01256 464744 and speak to Lucy to discuss this role in further detail. Out client is able to interview ASAP for a quick turnaround - so don't miss out!!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Tucker