Customer service/contact centre

  • Location
    Luton, Bedfordshire
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
  • Salary
  • OrganizationType

Customer Service/Contact Centre

£19,500 + £2000 - £5000 a year bonus


JOB TITLE: Customer Service/Contact Centre


CO. TYPE: Manufacturing company

HOURS: Monday - Friday 8am-6pm (in the office), 1 in 3 Saturdays 9am-1pm (work from home)

BENEFITS: 25 days holiday + bank holidays, free parking, subsidised on site canteen, Medicash, Private medical, Pension 5% (which increases up to 8%), Discount on products, free fruit in office, team nights out, performance related bonus, cooking classes

CULTURE: Lovely office team feel, buzzing environment where everyone is very social and happy coming to work every day. Fast paced environment due to business growth, management are very keen to hear your voice and ideas. The office is always celebrating a birthday, decorating the office (e.g. Halloween/Christmas). This company runs on a very ethical basis where the customer and staff member are the most important and wants to always make sure they are happy.

We're teaming up with the team leaders to recruit multiple customer service agents to join the team.

The day to day duties in your new job would be:

  • Handling inbound/outbound sales enquires for consumers in need of support or repair, adapting your approach to varying consumer needs.

  • Utilising the available products and services to find a solution for the consumer that best fits their needs.

  • Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence.

  • Work as a part of a team to deliver an exceptional service and achieve key performance targets.

We'd love to speak to candidates with:

  • Passionate, enthusiastic, empathetic

  • Someone who wants to progress and grow in a company

  • Experience working with live chat and social media platforms would be desirable

Next steps.....

Team leaders are looking to interview immediately so please apply today, or if you would like any further information please call Fiona on 01923 255626

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Fiona Yule