Customer Service - up to 28k - amazing benefits!

New
  • Location
    Orpington, Bromley
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 22000 - £ 28000 / Year
  • OrganizationType
    Office

WOW FACTOR: Do you want to be part of an amazing team that offers progression? A fast-growing, innovative organisation offering many amazing benefits in such as a free company car, gym membership, PT sessions AND your birthday off!

JOB ROLE: Customer Service Assistant

JOB TYPE: PERMANENT

COMPANY: An up-and-coming gaming organisation within the entertainment industry.

HOURS: 0900-1700

SALARY: £22k - £28k per annum

LOCATION: Orpington

CULTURE: A busy, fast paced environment and a fun, sociable team. They also offer 25 days annual leave increasing by 1 each year and free coffee in the office!

DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:

* Manage all incoming phone calls
* Generate sales leads
* Identify and assess customers needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through clear communication
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits
* Meet personal/customer service team sales targets and call handling quotas
* Keep records of customer interactions, process customer accounts and file documents following procedures, guidelines and polices


SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:

* Good telephone manner
* Excellent communication skills (written and verbal)
* Ability to approach problems logically and rationally
* Ability to maintain composure in highly escalated situations
* Demonstrates conflict resolution, negotiation and de-escalation skills
* Effective problem-solving skills including decision making, time management and immediate prioritisation of tasks as assigned


NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to bromley@office-angels.com


Advertised by Office Angels, Bromley branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Beth Fox