Customer Service Temp to Perm

New




Customer Service Coordinator


Temp to Perm


£24 - 26,500 (£12 - 12.50 per hour)


Mitcham


Immediate Start


My client is looking for an Office Coordinator to start with immediate effect. The role would suit someone who is not career driven and happy to be the supporting person in the office to work within a team of longstanding employees and looking for a company to stay long term.


ESSENTIAL DUTIES & RESPONSIBILITIES:


Primary contact for all enquiries from customers regarding orders, quotes, deliveries, changes, shipping, complaints, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication. Account set up and maintenance within ERP, ensuring correct account details and credit limits in accordance to criteria set by the business


* Responsible for providing quotes and stock availability against price list on request from customers.


* Using CRM for producing quotes, ensuring follow up and maintaining customer data


* Review customer requests for quotes and coordinates with sales team and functional areas on new opportunities.


* Responsible for sales order processing against contractual review relating to customer purchase orders, quotes, and customer specific requirements. Working with Sales, Engineering and Quality specialists to resolve routine and administrative issues and questions; drafting correspondence for internal purposes or customers as necessary.


* Responsible for advising customers of late deliveries against committed shipment dates, coordinating with other areas of the business to get revised delivery dates and advisement to the customer.


* Responsible for raising export documentation as required, ATR's EUR1's, COC's, Invoice declarations and arranging shipments.


* Responsible for processing returns, credits and invoices, utilising division guidelines. Coordinating with customer for returns and coordination with other areas of the business to ensure process completed in timely manner.


* Responsible for identifying complaints and advisement to Customer Service Manager for logging and internal coordination, providing feedback to customers and follow on actions.


* Responsible for processing credit card payments.


* Support Account Receivable initiatives by resolving discrepancies, collection efforts, working with customer on payment terms


* Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements



Required Type of Experience:


* Experience in Customer Service or a related position preferably in the Distribution industry.


Knowledge, Skills & Abilities:


* Basic understanding of contracts, quality clauses, and terms and conditions commonly used in business. Including but not limited to Government FAR and DFARS.


* Exemplary oral and written communication skills.


* Problem solving techniques to assist in resolving enquiries.


* Strong computer skills.


* Previous experience with CRM and ERP


* Ability to develop long-term business relationships internally and externally.


* Good mathematical/quantitative and analytical orientation.


* Position requires a great deal of tact.


* PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.


* Proven success interacting with peers, senior management and other functional areas.


* Ability to work independently, to multi-task handling simultaneous work assignments and projects, and drive "Lean" process improvements.






Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joan Collins