Team Leader

  • Location
    Taunton, Somerset
  • Category
    Customer Service - Team Leader
  • Contract Type
    Permanent
  • External Reference
    JN-122019-111723

Are you a born motivator? Do you have the skills to lead a team promoting positive customer service deliverance and inspiring great work ethic? Are you experienced in team management / leadership and wish to continue this experience with a company that really looks after it's employees? Then this is a great opportunity for you?


Benefits: 28 days holiday including Bank Holidays, the opportunity to gain your CII (Chartered Institute of Insurers), Employee of the Month with financial bonus, day off for your birthday, discounted gym membership, free fruit in the office, Bike to Work Scheme, plus so much more!!


Office Angels Taunton is currently working with a well known and reputable company based on the outskirts of Taunton, Somerset to recruit for a Team Leader with the ability to inspire and make positive decisions.


This is a full time, permanent opportunity working 37.5 hours per week Monday to Friday. Due to the location you will need to be a driver or be open to car sharing. There is free car parking on site.


You will manage a busy team of Claims Handlers, whilst providing overall responsibility for the team's performance. You will need to be a great motivator, be able to coach and support your team in ensuring excellent customer service is delivered.


Working in a large open plan office you will need to be a team player with a real passion for working with people in a customer driven environment.


A day in the life of your new role:



  • Managing, coaching and advising team on a day to day basis to drive positive engagement and empowerment of the team.

  • To constantly seek to improve the service and develop innovative solutions.

  • Ensuring targets and service level agreements are achieved.

  • Handling escalated complaints.

  • Production of daily management information and team statistics if required

  • Continually seek to improve performance of team.

  • Liaise with clients in a professional and efficient manner.

  • Monitoring and auditing of team member activities/performance.

  • From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability.

  • While the role is primarily office based, on occasion you will need to attend client visits and floor walks. You will also be required to cover other teams while their team leaders are out of the office.

  • Must identify training needs and take decisions relating to individual's personal development.

  • Will need to liaise closely Claims Handlers to ensure all aspects of the claims are being dealt with following the correct procedures and guidelines.

  • Will need to take ownership of escalated / VIP claims.

  • Will deal with escalated supplier issues.



This is a great opportunity to join a fun, dynamic team who work hard, but play hard too! If successful you will be able to join in with their Annual Staff Awards, quiz & team nights out and fish and chip days! This company takes real pride in delivering exceptional customer service to their clients and is seeking like minded individuals with excellent work ethic.


We would love to speak to candidates who have:



  • Prior experience managing / leading a team.

  • Good customer service and negotiation skills.

  • Experience in coaching and supporting members of staff.

  • Previous insurance experience would be highly beneficial.


Next steps...


To apply for this opportunity please do so online or contact Catherine on 01823 285440, catherine.knight@office-angels.com for more information.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight