Customer Service Team Leader - £40K+

  • Location
    City Of London, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
    £ 40000 - £ 45000 / Year
  • OrganizationType
    Home/Office

This advert is being advertised by Office Angels Liverpool Street, please get in touch with us to discuss!


🌟 Job Opportunity: Customer Service Team Leader 🌟


💼 Join our client's dynamic and inclusive team as a Customer Service Team Leader! This temporary position offers you the chance to contribute to the organisation's success and enhance your leadership skills. If you are a motivated individual with a passion for delivering exceptional customer service, we want to hear from you!


Location: Nearest tube stations: Old Street and Barbican


💰 Salary: Hourly rate from £21.98 to £24.73 (equivalent full-time salary £40,000-£45,000)


📅 Contract Details: Starting on June 17, 2024 - Temporary position for 2 months, with the possibility for extensions


🏢 Our client, a leading membership organisation, is seeking an experienced and driven Customer Service Team Leader to join their dynamic team. If you excel in management and possess strong leadership skills, this is the perfect opportunity for you!


Responsibilities:


* Lead and manage a small team of customer service representatives, ensuring smooth operations and exceptional service delivery


* Implement effective strategies to improve overall customer satisfaction and retention rates


* Provide coaching and training to team members, fostering a positive and collaborative work environment


* Oversee the resolution of customer complaints and complex issues, ensuring prompt and satisfactory responses


🔍 Key Requirements:


* Proven experience in customer service leadership roles


* Excellent communication and interpersonal skills


* Strong problem-solving abilities and the ability to handle difficult situations with tact and empathy


* Exceptional organisational and time management skills


* A customer-centric mindset and a dedication to providing outstanding service


📝 Your Responsibilities:


* Lead and inspire a team of customer service representatives, providing guidance and support


* Monitor team performance and implement strategies to improve efficiency and customer satisfaction


* Handle escalated customer issues and ensure prompt resolution


* Collaborate with other teams to streamline processes and enhance the customer experience


* Continuously identify areas for improvement and implement best practises


⭐️ What we offer:


* Hybrid working - a blend of remote and office-based work 2 days in the office, 3 days from home


* Competitive hourly rate and the opportunity for a long-term extension


* Pension contribution


* 28 days annual leave


* Free eyecare vouchers


* Access to discounts at various retailers


* Financial guidance


* Wellbeing support


📧 To apply, please send your resume to liverpoolstreet@office-angels.com with the subject line "Customer Service Team Leader - London". Don't miss out on this exciting opportunity! Apply today!


Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Engstrom