Customer Service Team Leader

Office Angels are currently recruiting for Team Officers to work for a prestigious Manchester based organisation. These roles will be temporary for a minimum of 6 months, however there could be the opportunity to apply for permanent roles. The roles will be a mixture of home and office based, however when the office fully reopens you will be office based 4 days per week and work from home one day per week. Working hours are Monday - Friday between 8am - 6pm (36 hours per week).

The main duties of the role are as follows:



  • Line Management of a team of approximately 12

  • Ensuring that all team members are working to and achieving set KPIs

  • Allocating work to team members and checking everything is completed

  • Quality checking allocated work

  • Performing regular 1 to 1s, feedback and coaching sessions

  • Dealing with escalated cases

  • Striving for continuous improvement



Candidates for this role must have previous Team Management experience. You will be able to manage staff against set KPIs and quality standards and have the ability to provide instant and honest feedback. You will be a quick learner who will pick up new systems and processes and ensure these are implemented within your team. Excellent customer service and communication skills are essential as is a proactive and lead from the front attitude.

Candidates for this role must be able to start within 2 weeks of being appointed, be able to provide a full 3 years worth of references and will also undergo a standard DBS check prior to starting.

Excellent opportunity to work for a well regarded organisation with potential long term career opportunities.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Cara Waldron