Customer Service Specialist *WFH + 25 days A/L*

  • Location
    Ashford, Kent
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
  • Salary
    £ 22000 - £ 24000 / Year
  • OrganizationType

Job title: Customer Service Specialist *Option to WFH*

Salary: £22k-£24k

Location: Ashford, Hybrid option of 3 days in the office and 2 days at home (full time hours in the office are required while training)

Hours: Monday-Thursday 7am-3:45pm (Lunch 11am-12pm), Friday 7am-2pm (Lunch 11am-12pm)


  • 25 days Annual Leave increasing to 28 days on your 5th year anniversary with the organisation

  • Salary Sacrifice Pension Scheme with the organisation matching up to 6%

  • Employee Profit Share Bonus Scheme up to 5% depending on company performance

  • Enhanced Maternity and Paternity Benefits

  • Employee Assistant Program Scheme

  • New modern open plan office with free parking

  • Electric car chargers on site - currently free to use

  • Cycle to Work Scheme (Salary Sacrifice)

  • Hapi Benefits - Access to online discounts for many high street retailers

  • Occupational Health Support (If Required)

  • Plus Many More!

The company: A Global organisation with excellent training and culture.

The role: As a Customer Service Specialist you will provide an exceptional level of service to customers. You'll assist customers in understanding the companies products and identifying solutions to fit their needs, whilst continuing to achieve customer satisfaction levels.

Your key responsibilities as a Customer Service Specialist:

  • Provide professional, pro-active support services in dealing with customers.

  • Process and manage customer orders, ensuring that queries and complaints are managed efficiently, effectively and within the Company's agreed time frames/service level commitment to achieve maximum Customer Satisfaction and to support the Sales Team to drive sales growth.

  • Build effective and pro-active relationships with customers and provide professional and effective services to customers to meet their expectations with regards to quality and timeliness in line with company standards, procedures, and guidelines.

  • Deal effectively with all customer calls and emails, investigating, logging, and responding to queries, ensuring escalation as required to resolve them in a timely manner

  • Pro-actively contact customers to provide order and delivery status updates.

  • Manage and respond to customer communications in a professional and courteous manner, providing accurate pricing, delivery and product information to customers.

  • Communicate with internal departments (finance, IBP, Supply Chain, Logistics) in order to resolve customer queries.

  • Speak positively about the Company and its products and services to ensure that a professional company and brand image is always provided to customers and colleagues.

  • Support with delivery and achievement of global KPIs and metrics.

  • Assist customers and internal requirements on queries relating to orders.

  • Ensure that customer-related documentation is properly maintained and archived.

  • Assure compliance of company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including, but not limited to FDA or other regulatory body, Quality Systems Regulations, ISO, government, occupational health and environmental regulations and statutes.

  • Engage others, participate in Environmental, Health and Safety initiatives and focus on continuous improvement.

  • This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site).

  • Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement.

We'd love to speak to candidates with the following:

  • Knowledge of used concepts, practices and procedures within the customer service field including working knowledge of order processing systems, shipping, freight processes

  • Working knowledge of Microsoft packages

  • Knowledge of Oracle desirable but not essential

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Hamley