Customer Service

  • Location
    Southampton, Hampshire
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
  • Salary
    £ 23000 - £ 27000 / Year
  • OrganizationType

Position: Customer Service administrator (12 months FTC)

Perks: 25 days holiday, pension scheme - contributions matched up to 6%, life assurance, option to join the company BUPA private medical scheme, flexible benefits platform with a wide range of offers to choose from, free parking.

Salary: £23,000 - £27,000

Location: Southampton- This role requires you to be office based, therefore you must be able to commute. Some home working allowed.

Hours: Monday to Friday-varying shift patterns between 7am and 7pm with the occasional Saturday.

Role: This role will be suited to someone who has experience in Customer Service.

The Opportunity

  • Offering 1st and 2nd line support to expedite the timely resolution of all customer queries.

  • Monitor emails and answer calls from customers

  • Liaise with support team in Dubai

  • Supporting and completing customer on boarding administration

  • Complete admin and customer maintenance

  • Filter emails and calls to correct department if required

  • Able to take ownership of customer issues and to accurately interpret and communicate detailed customer information

  • Ensure all relevant information captured in ticketing system

  • Monitor status of tickets to ensure timely resolution of customer query

About you

  • Experience of working is a customer service setting

  • Effective communicator including excellent written and oral communication.

  • IT and computer literacy

  • Ability to deliver excellent customer service/experience in a customer facing role

  • Proven analytical skills and able to make decisions under pressure

  • Ability to work as part of a team with a positive attitude

  • A flexible approach to work is required as you will be expected to work a rotating shift pattern.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Holly Parsons