Customer Service Scheduler

Job Title: Customer Service Scheduler

Location: Near Hythe (your own transport is required due to the location of the company)

Salary: £23k-£25k

Hours: Office based role, Monday-Friday, 8:30am-4:30pm or 9am-5pm, 20 days annual leave+bank holidays, free parking

Your next company:

A successful Global manufacturing business.

Key responsibilities within your next job would be to:

  • Administer the Customer Service function, liaise with customers to schedule service & repair work for engineers within the UK & Europe

  • Process department related paperwork

  • Deliver an excellent customer experience every time

  • Achieve monthly shipment goals as forecasted using tools and resources available

  • Schedule 10 engineers work 4 - 6 weeks in advance all the time

  • Contact customers by telephone to arrange suitable timings for maintenance and repair work

  • Work with your designated customer service engineers to produce efficient, effective schedules of work

  • Follow departmental and company processes and procedures

  • Process of engineer's time sheets, expense and vehicle reports

  • Manage and process completed work through to invoice stage

  • Raise repair quotations

  • Obtain relevant customer contact information for renewal maintenance agreements

  • Work with Service Sales to identify service leads

  • Contribute to building relationships with other areas of the business to support the overall business objectives

Experience and skills required:

  • Previous scheduling experience is essential

  • Excellent Geographical knowledge of the UK

  • Excellent customer service

  • Our client is also seeking someone who is proactive, with a positive attitude to resolve issues, generate ideas and make suggestions for improvements

Next steps:

If you're interested in this position and have the skills and attributes listed above then please apply today. Bonnie (Candidate Manager) or Nicola (Permanent Consultant) will call you within 48 hours to discuss the position in further detail with you if you match the requirements for the job. We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Nicola Hamley