Customer Service Representative

Are you a natural communicator with a flair for customer / client care? Are you professional, motivated by customer satisfaction and passionate about delivering the best service out there? Are you looking to join an established and reputable company that boasts a great team orientated working environment? Then look no further as we have the role for you!


Customer Service Executive


Yeovil, Somerset


SALARY: Circa £18K - £20K PA DOE


HOURS: Monday - Friday 9am - 5pm


BENEFITS: 25 days holiday plus Bank Holidays, free parking, 5% Pension, fantastic career progression opportunities, very friendly and down to earth working environment with great team dynamics.


THE ROLE:


This is a rare opportunity to join a global market leader where the customer is at the heart of the business. This isn't just any customer service role, they are looking for someone with the experience and ability to work with corporate clients in an efficient and professional manner, going that extra mile to deliver and exceed client expectations and maintain their award winning customer service levels. Key duties will include:



  • Providing guidance to customers for ordering procedures and managing their accounts.

  • Managing day-to-day queries including claims, delivery problems, name changes, invoice queries and sample copies.

  • Sending order, renewal and cancellation confirmations and renewal reminders.

  • Building good relationships with suppliers.

  • Generating monthly reports when requested.

  • Attending quarterly review meetings to discuss the service, systems and products, and attending other meetings as and when required.

  • Providing the highest level of proactive customer service for a portfolio of high profile/value customers, and consistently achieving a high level of customer satisfaction across all accounts.

  • Ensuring that all database input of new orders, cancellations, and renewals are handled promptly, accurately and within company guidelines/standards.

  • Prioritising and organising workloads in order to ensure that end users receive a quality, professional service at all times.

  • Continuously improving and streamlining processes to enhance customer service levels and help identify when projects would support business needs and as appropriate manage the work flow of such a project on behalf of the team.

  • Maintaining customer focus at all times, looking at problems and requests from the customer's point of view to provide a service tailored to their needs.

  • Maintaining excellent working relationships with both customers and suppliers.


THE CANDIDATE: As a person you will need to be an excellent communicator with professional telephone manner and experience dealing with clients. Recent and extensive customer / client care experience is essential with a self-motivated and deadline orientated working attitude. This company is really seeking the best of the best when it comes to looking after their clients, therefore a passionate and customer focused individual will really excel in this position. This truly is a great opportunity to join a welcoming team where you will be well looked after.


HOW TO APPLY: If the sound of this role appeals to you and you would like to find out more please apply online, email taunton@office-angels.com or contact Georgie or Catherine on 01823 285440.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight