Customer Service Representative

Customer Service Representative- Immediate Start - 3month Temp Assignment!!



£18,000 - £23,000 per annum



37.5 hours per week working 8:30am - 5:00pm Monday - Friday



Warrington - WA1



Office Angels are recruiting for several Customer Service Representatives for 3-month Temp Assignment to start ASAP for one of our clients close to central Warrington. These roles have become available due to an increase in workload due to taking on a recent project.



If you are a super start Customer Service Representative with strong attention to detail looking to grow and develop your career within a specialised industry within a Global Business, this could be the ideal role for you!



Responsibilities:



  • Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing

  • Proactively engage with customers using phone, email, web conferencing

  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology

  • Manage relationships with customers

  • Focus on straightforward quotation enquiries for standard products & services

  • Work with departments to resolve complaints

  • Process sales invoices, quoting and provide status report to clients

  • When applicable handle requests for information (e.g. shipping / delivery dates)

  • Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered



Qualifications:



  • Experienced within a sales / customer services environment

  • Experience of using a CRM system

  • Proficiency in Microsoft Applications (Word, Excel)

  • Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

  • Well-developed oral and written communication skills to meet a variety of communication needs

  • Good interpersonal skills



If you are interested in this role and meet the above criteria, please forward your CV to gabrielle.gordon@office-angels.com



By registering with Office Angels, you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all interviews. This service is offered right through to the day you start your new role and beyond.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Gabrielle Gordon