Customer Service Representative

Customer Service Representative


Based: Mitcham


Mon to Fri 9am to 5pm


£26,000pa


Permanent Opportunity


Our client who are the market leaders in providing solutions to their industry, are recruiting for a Customer Service Representative


By striving to offer first class sales support and flexible designs, which fully answer its customers' requirements, they are now recognised as one of the most influential and dynamic European manufacturers.


As their Customer Service Representative, you will be responsible for generating new business contacts giving an initial overview our products & services using various social media platforms and ensuring the regular and systematic follow up of opportunities to maximise opportunities.


ESSENTIAL DUTIES & RESPONSIBILITIES


* Informing and educating customers about the benefits of purchasing from our portfolio of products and answering any follow-up questions they have.


* Outbound calls to potential prospects to generate interest


* Develop relationships with NEW & existing customers by providing support, information and guidance


* Ensuring the regular and systematic follow up of leads / opportunities to maximise order in-put potential


* Primary contact for all customer enquiries where any related sales administration tasks will be processed accordingly to procedure i.e. quotations, despatch paperwork, system specification processing, complaints, product returns etc.


* Maintain accurate customer records, recording and retaining information in a structured and timely manner whilst researching all allocated / self-generated leads to identify potential opportunities utilising CRM


* General admin duties for the Management team / Sales & Marketing Team's including some reporting duties as needed * Order entry processing inclusive of contract review alongside maintaining / updating customer records


* Ensure quotations & evaluation of proposals are performed in accordance with both customer contract procedures



Preferred Education:


* GCSEs minimum grade C or above.


* Higher Education (Desirable)



Required Length & Type of Experience:


* Good knowledge of customer support, with an emphasis on results driven environment Proven experience within sales or telesales that includes generating and progressing proposals issued to secure business


* Ideally experience in a similar role in an industrial/engineering business


* Basic understanding of contracts, quality clauses, T&C commonly used in business


* CRM Exposure, Salesforce (preferred) Knowledge,


Skills & Abilities: The incumbent of this role must demonstrate:


* Capable of working independently to individual activity / sales targets


* Result orientated and proactive


* Professional and credible relationship builder


* Good commercial acumen with previous business-to-business sales exposure


* Excellent verbal and written communication skills


* Well organised with good quantitative skills and demonstrate a strong attention to detail


* Computer literate (especially in CRM platforms, Microsoft Word, Excel and Outlook, MS Zoom, Customer Database)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Joan Collins