Customer Service Representative

ob Title: Customer Experience Representative


Salary: Up to £21k


Hours: Monday - Friday


Location: Mitcham



Office Angels are currently recruiting for a Customer Experience Representative for our client in the manufacturing industry.


Your Key Responsibilities will include:


� Primary point-of-contact contact for the assigned clients and works with Account Managers and Programme Managers to efficiently process Sales Orders and find solutions to customer challenges


� Responsible for responding to inbound enquiries, proposing customer-centric solutions, maximising sales opportunities, and maintaining a professionally warm manner to ensure long-term customer relationships


� Responding accurately and quickly to all internal and external customer verbal conversations with telephone and written email communications


� Learn each client's internal systems/requirements and become a valuable external "extension" of their organizations to add value and ease to their busy corporate lives


� Maintain Key Performance Indicator metrics on a weekly, monthly, and annual basis



Professional skills, Experience and Attributes Required:


� Excellent communication skills - English language, verbal and written


� Positive attitude, friendly with ability to influence


� Professional email correspondence and telephone manner


� Knowledge of MS Office Software, particularly Outlook


� Excellent eye for detail/attention to detail


� Strong organisational skills, including time-management skills


� Ability to work in a fast-paced environment


� Previous customer service/sales support experience - desirable


� SAP experience - desirable


� Additional European language - desirable


Next steps:


Apply today, the client is looking for someone to interview asap!


Please apply today with your up to date CV


For more information, please contact Joan Collins on 0208 542 6688 or email joan.collins@office-angels.com


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joan Collins