Customer Service Representative

  • Location
    Huddersfield, West Yorkshire
  • Category
    Customer Service - Other Customer Service
  • Contract Type
  • Salary
    £ 20000 - £ 22000 / Year
  • OrganizationType

JOB TITLE: Customer Service Representative

SALARY: Up to £22,000

LOCATION: Huddersfield, HD1 - Free Car Parking!

HOURS: 35 hours per week Monday to Friday 9:00am - 5:00pm with 30 mins

BENEFITS: 32 days annual leave, free parking, death in service x3, discretionary annual bonus

The company: Founded in 1921, the company designs and manufactures bespoke kitchen appliances.

Your new role: Joining a friendly Customer Service team of 6, you will be liaising with customers daily which is usually the end user and/or kitchen showrooms who stock the company's bespoke products. You'll be efficient in answering queries via phone and email. There are no KPI's or targets, you will just enjoy always delivering the best possible customer service. No job will be too big or small for you!

Duties will include:

  • First point of contact for customers and clients via phone and email

  • Identify customers' needs to create quotations for products

  • Input sales orders

  • Liaise with engineers regarding any issues and process service calls

  • Report on service calls and follow up engineer visits

  • Answer any enquires from customers about products

  • Awareness of returns polices and arrange any returns or collections

To be successful in this role you will have:

  • Excellent customer service skills

  • Competency of MS Office including Outlook

  • Ability to build strong relationships

  • Strong attention to details skills

If you are interested and meet the above criteria, please apply today! Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 3 days, then unfortunately you have been unsuccessful on this occasion. Thank you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Olivia Hopkins Martin