Customer Service Representative


Customer Service Representative (must be able to do shift work)
Salary: £18K-£20K DOE
Location: Exeter
Are you a customer centric individual who is seeking your next challenge?

We would like to hear from you if you have had previous customer service experience, preferably in the telecoms industry. You will be proficient with MS office and have a familiarity working with both business clients and consumers.
Ideally you will be educated to degree level.


Duties:
* Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints.
* Ensuring ownership of customer engagement, communication and complaints, from the first point of contact until resolution.
* Embodying the vision of the client, as well as being an effective customer advocate within the company
* Engaging in customer dialogue and actions which will inform and drive best practices, and continue to meet evolving customer needs
* Using communication to deal with customers and finding the best ways to meet and exceed their expectations across these platforms
* Delivering a first-class customer experience
* Proactive management of customer's experience post installation, to ensure that customer delight is nurtured and further cultivated
* Work in close collaboration with the Marketing Team, in order to support their activities


Package -



  • Salary: up to 20k

  • Up to 10% bonus

  • Working hours: rota - Mon-Fri 8 am - 7 pm, Saturdays 8 am - 5 pm, 8 hour shifts. Around 1 in 3 Saturdays

  • 25 days of holidays + bank holidays

  • 6% pension plan from the company


If you believe you have what it takes to be considered for this role then please contact us on 01392 426200 or email your CV to charlotte.lawes@office-angels.com



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlotte Lawes