Product Customer Service Advisor- Blackpool

  • Location
    Blackpool, Lancashire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • External Reference
    JN-012020-116502
  • Salary
    £18,000.00/Year

Office Angels are recruiting for a Customer Service Advisor to join an expanding team in Blackpool. just off the motorway or a 20 minute drive from Preston! A background in a customer service role/call centre and dealing with customers on a daily basis is essential to be able to deal with different enquiries.


The job role includes:



  • Monday to Friday on a shift of either 8am-4pm. 9am-5pm and 10am-6pm and 1 in every 3 weekends on a saturday 9am-5pm

  • Utilising strong customer service, listening and empathy skills to deal with several inbound calls a day from customers with enquiries

  • Dealing with business to consumer enquiries from the website

  • Solving issues ie order tracking, parts enquiries and more.. and passing over to engineer if needed!

  • Multi tasking using the internal system and Microsoft packages to upload and track information/sales

  • Using telephone, email, website chat and more to deal with current or new customers

  • Bonus earned from hitting x2 KPIS: Amount of issues resolved and Call quality

  • Excellent telephone manner essential with previous background



All we need is someone who is driven, confident on the telephone and has a great personality to become part of a great expanding business. Benefits include; 26 days holiday, bank holiday closure, overtime available for bank holidays (time earned back from working over time), BUPA healthcare, team nights out, Xmas do, kitchen etc....


IF INTERESTED PLEASE APPLY ASAP!







Office Angels Preston cover the following locations: Blackpool North, Blackpool South, Fleetwood, The Fylde Coast, Blackburn, Burnley, Longridge, Chorley, Leyland, Bamber Bridge, Walton Summit and Preston. We also cover sought Preston to Wigan, Skelmesdale,Southport and Liverpool areas


Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Lauren Bailey