Online Chat Agent - Shift Patterns Required

New
  • Location
    Bracknell, Berkshire
  • Category
    Customer Service - Helpdesk
  • Contract Type
    Permanent
  • External Reference
    JN-012020-113637
  • Salary
    £23,000.00/Year

Online Chat Agent (Customer Service)


Shift Pattern Flexibility Required


Permanent


Bracknell


£23,000 per annum


Our client an international Automotive Technology business based in central Bracknell is currently looking to recruit a Online Chat Agent. You will be first point of contact for all customers and the team's primary goal is to connect customers with salespeople at dealerships. If salespeople are not available to chat, the team becomes responsible for gathering as much information as possible about the customer's request, and generating a new opportunity for the dealership.


You will be an energetic individual with a flair for customer service as well as a passion for client communication. This role will be based on flexible shift patterns so please ensure prior to applying you are happy to work different shift patters, this maximises the client support.


Shift Patterns Required


6am-2.30pm


8am-4.30pm


9am-5.30pm


11am-7.30pm


2pm-10.30pm


Responsibilities



  • Handle a variety of customer chats, this can be up to x6 at any one time

  • Perform other tasks as required, including tasks for other departments

  • Review and critique other chats to ensure a high level of quality

  • Call dealership as required to help find salespeople to take chats


Candidate Requirements



  • A typing speed of at least 45-50 WPM

  • Strong written communication, including outstanding grammar, spelling, and vocabulary

  • Familiarity with common application suites in a Windows environment

  • Professional and courteous manner in handling chats in a variety of situations

  • Flexible schedule, including the ability to work overnight and on weekends

  • Punctual and reliable for scheduled shifts


This exciting role will not be available for long, you will be working for an innovative and dynamic company that invest time and attention to their staff!


If you would like to apply for the role then please email Paige Harding on paige.harding @office-angels.com or call 01344 862422.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Laura Dulwich