Customer Service Officer

  • Location
    London, Greater London
  • Category
    Admin. Secretarial and PA - Receptionist
  • Contract Type
  • Salary
    £ 20000 - £ 22226 / Year
  • OrganizationType

Customer Service Front Desk

Salary: £22,226

Location: Walthamstow

Hours: 9am - 5pm, 40 hours per week, worked on a rota basis, including evenings, weekends, and public holidays

The shifts will normally be on a 4 on 4 off basis, 8hour shifts

This well-known charity is looking for a new member to their team to be the first point of contact on their Reception. You will be delivering consistent customer service and support to the charities residents and members.


  • Welcoming all visitors to the building and providing information

  • Answer calls and operate the switchboard

  • Receive and sort post and deliveries

  • Liaise with emergency services when needed

  • Manage the car park, e.g. recording registration numbers and payments

  • Cashing up and taking payments

  • Record and report any maintenance issues

  • Report all health and safety/fire regulations and ensure all safeguarding processes are adhered to

  • Be the appointed fire marshall

  • Record and report any incidents

  • Act as appointed first aider whilst on shift

  • Register new residents

  • Work with residents to keep the premises safe

  • Respond appropriately to incidents of anti-social behaviour, applying current policies, procedures, and legislation.

  • Provide information to customers about centre services

  • Set up for events

Requirements for the role:

  • Previous experience within a customer service position

  • Able to maintain positive working relationships

  • Happy to work with vulnerable people and confront sometimes difficult situations

  • Hold or willing to be a qualified first aider

  • Excellent communication skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jennifer Miall