Night Shift Customer Service Advisor

  • Location
    Taunton, Somerset
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • External Reference

Are you a night owl? Are you passionate about providing exceptional customer service? Are you interested in a four on, four off shift pattern? Do you want to work for a company that offer fantastic staff benefits and really value their employees? Then look no further because this is a great opportunity for you!

Benefits: 28 days holiday including Bank Holidays, the opportunity to gain your CII (Chartered Institute of Insurers), Employee of the Month with financial bonus, day off for your birthday, discounted gym membership, free fruit in the office, Bike to Work Scheme, Annual Staff Awards, quiz & team nights out and fish and chip days, plus so much more!!

Office Angels Taunton is currently working with a well known and reputable company based in the Taunton town centre to recruit for a customer focused individual with excellent communication skills.

This is a full time, permanent role working night shifts of 8pm - 8am on a 4 on, 4 off rota basis.

The main purpose of your new role will be to deal with the new claim aspects received for various insurance clients, and to deal with emergency calls received outside of standard office hours. This will include assessing whether a contractor should be deployed or not.

A night in the life of your new role will include:

  • Take inbound/make outgoing calls and ensure excellent customer service is provided.

  • Logging claims and actioning.

  • Taking care to ensure that all criteria are met before deploying emergency contractors.

  • Ensuring that costs are negotiated before deployment of contractors and the correct rates are used for the time of day etc.

  • Maintain a professional manner while liaising with clients, suppliers and customers.

  • Pursuing suppliers to ensure their compliance to company service level agreements.

  • You will be taught what rates should be charged in various situations and ensure that negotiations are made with contractors over rates before deployment to ensure jobs are dealt with in a profitable way.

  • From time to time you will be expected to carry out other duties and special projects in addition to key tasks which are within your skills and capability.

Although you are working overnight you will be working in an open plan office with great team camaraderie. A real passion for working with people in a customer driven environment is essential.

Prior customer service experience is essential as well as a polite and professional telephone manner.

This is a great opportunity to join a fun, dynamic team who work hard, but play hard too! This company takes real pride in delivering exceptional customer service to their clients and is seeking like minded individuals with excellent work ethic.

For more information please apply online or contact Catherine on 01823 285440.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Catherine Knight