Customer Service Manager - experience only

We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees


I work remotely so if you have any questions please email me on michelle.jackson@office-angels.com and a telephone number and I will call you, however please also apply for the role as due to the amount of applications we are receiving applications are checked before the email box and I wouldn't want you to miss out


We're looking for talented and ambitious experienced Customer Service Manager, having experience in this role is essential you will work Monday to Friday 37.5 hours a week as part of an established team based in Nottingham


As the Customer Service Manager some of your duties are listed below



  • Provide an environment to inspire achievement and development within team and individuals

  • Encourage a growth-mindset environment

  • Motivate, coach, train and develop staff in accordance with company values and procedures

  • Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency

  • Investigate and resolve all escalated business and customer queries/complaints

  • Always represent the clients Values and Habits

  • Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business

  • Ensure all key processes within the Customer Care and Complaints Team are performed accurately and efficiently.

  • Ensure system development keeps pace with business requirements

  • Regularly review department processes for efficiency improvements and ensure documentation is continually updated

  • Attend meetings and contribute to company strategy and policy making as required

  • Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business


Once successful as the Customer Service Manager you will receive the following benefits


22 days annual leave (increasing to 24 days after 1 years' service) + bank holidays


Annual leave purchase


Training and development opportunities


Employee perks and support


Recognition and reward


Early leave on your birthday


Attendance bonus


Plus many more


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Michelle Jackson