Customer Service Manager

  • Location
    Ashford, Kent
  • Category
    Customer Service - Customer Services Manager
  • Contract Type
  • Salary
    £ 45000 - £ 50000 / Year
  • OrganizationType

Job Title: Customer Service Manager

Industry: Food/Manufacturing

Location: Ashford, Kent

Salary: £45k - £50k

Hours: Monday-Friday, 9am-5:30pm

Reasons to work at this company:

  • Excellent values, a company that truly believes in sustainability and donating to charities

  • Excellent training

  • Supportive Managers - we've recruited for this company and team for 10+ years so we know them well

  • Career progression opportunities

  • Modern offices and free parking

As the Customer Service Manager your responsibilities would be:

  • Manage the Customer services team

  • Pro-actively analyse data to understand key service issue/trends across the relevant business sector.

  • Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions.

  • Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.

  • Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.

  • Build strong communication links with other departments and the Senior Leadership team

You'll be the perfect match for this client if you have:

  • Experience working as a Customer Service Manager

  • Experience working for a Manufacturing or FMCG company

  • Marketing/Customer insight knowledge would be an advantage but not essential

  • An understanding of lean principles would be advantageous.

  • Highly analytical with ability to create and manipulate multiple data types

Refer a friend scheme:

We're recruiting for 2 positions for this company so if you know anyone who would be suitable for this job or who is seeking a Permanent office position, please recommend them to us - we offer refer a friend vouchers, call us for more information! Terms apply.

Next steps:

Apply today, interviews are available immediately via MS Teams and we can support you through your new job journey.

We will call you within 48 hours to discuss the position in further detail with you if you match the requirements for the job.

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Charlotte Lee