Customer Service Manager

New
  • Location
    Aldershot, Hampshire
  • Category
    Customer Service - Customer Services Manager
  • Contract Type
    Permanent
  • Salary
    £ 35000 - £ 37000 / Year
  • OrganizationType
    Office

Office Angels are currently recruiting for a Customer Service Manager for our client based in Aldershot.



Role: Customer Service Manager



Location: Aldershot



Salary: £35k-£37k



The Role:



"Excellence in service and family values are part of our DNA. You will thrive in this role if you are obsessed with customer satisfaction and that is the minimum you seek from your team. Your default will be to motivate and encourage as well as provide strategic direction in how the department achieves its goals."




  • Ensure that customer satisfaction remains as the highest priority through data review, process improvements and training within the team

  • Understand products and the challenges that arise from quality to supply chain delays

  • Ensuring complaints are addressed quickly and consistently, a solution driven approach is always needed

  • Be comfortable in handling employee relation matters such as annual leave requests to improvement plans and disciplinary actions should they be needed

  • Prepare for and participate in the weekly meetings with the team or Directors to go through data, customer feedback and share the successes and improvement actions of the team

  • Work with departments such as marketing and purchasing to launch new products internally and with customers

  • Work with the finance team to ensure customer accounts remain within terms and they are appraised of this information proactively

  • Be the voice of your team in the business, highlighting what is going well and what needs to change whilst planning how any suggested change can be achieved

  • Champion communication with customers, embracing new technology such as video meetings but also evolving our written dialogue to get information to our customers base quickly and politely

  • You will set the mission for your department, through KPIs and meeting targets - this mission must come from you and once agreed will be supported by the board of directors



The ideal candidate:




  • Established experience in a management role, where the business produces the products it sells

  • Are tech savvy, able to work with Excel and comfortable using video technology to interact with customers and employees

  • Make decisions with your team's long-term goals in mind

  • Can plan and roll out processes which include training and looping other impacted stakeholders in the business


If you are interested in this position, please send your CV to Morgan Lay at morgan.lay@office-angels.com or alternatively please apply online.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Morgan Lay