Customer Service

Location: Bamber Bridge

Contract length: 12-15 months

Contract type: Maternity cover

Hours:36.5 hours per week

Start: immediately

My market leading client in Preston have a very exciting opportunity for an experienced customer service agent to join their team on a long term maternity contract. This contract will be 12-15 months in length with potential to review.

They are industry specialists who offer exceptional customer service to their clients, we are seeking an individual who can demonstrate past working experiences within customer care/ sales order process and customer service roles.

Here is the job description:

  • Dealing with customers queries via email and phone

  • Problem solving with customers to resolve issues

  • Ability to use specialised stock control and email systems upon in-house training

  • Meeting daily deadlines for email queries

  • Print orders and book in mail, couriers and pallets

  • Chase shipments and collections with courier companies on the phone and online to assist customer queries

  • Use websites to track and resolve customer enquiries

  • Gain an understanding of products sold to answer customer queries effectively

  • Identify and low stock issues and communicate with customer and the team

  • Experience dealing with complaints in a professional manner

  • Provide quotations to customers

  • Up-selling and 'closing' bulk volume sales

  • Processing orders accurately

  • Collate and analyse performance metrics

  • Maintain customer records

The ideal candidate will possess the following;

  • Excellent IT Skills

  • Have the ability to work as part of a team

  • Deliver whilst under pressure

  • Hold good communication skills with customers and colleagues

  • Background in a similar role is imperative

Hours: Monday - Friday 08:00 - 17:00

This is a temporary role which could provide opportunities for the right candidate

In return, my client offers a modern & friendly working environment, on site parking, and free tea & coffee.

If you are keen to apply please call Jade today on 01772 566350- or click to apply.

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To speak to a recruitment expert please contact Jade Trevorrow