French Helpdesk Administrator

  • Location
    Chelmsford, Essex
  • Category
    Customer Service - Helpdesk
  • Contract Type
  • External Reference
  • Salary

French Speaking Helpdesk Administrator
£24,000 per annum
Chelmsford, Essex
Monday-Friday, 37.5 hours (Shifts between 7am-5:30pm)

*MUST be fluent in French, both written and verbal*

Benefits: free on-site parking, 25 days annual leave + bank holidays, flexible benefits, newly refurbished breakout area

Our client, a highly successful business based in Chelmsford is seeking a French Speaking Helpdesk Administrator to join their team on a permanent basis.

This role includes, but is not limited to:

  • Answering inbound customer calls and responding to client issues related to a specific product

  • Responding to emails enquiries in a timely manner

  • Logging calls onto the call tracking system documenting information exchange which took place during the call

  • Researching and resolving client issues via phone and email, assuring that the customer receives an appropriate response and that each issue is closed accordingly

  • Enrolling customers onto the system

  • Updating and maintaining the client database

  • Translating documents from English to French when required

  • Updating knowledge on new features of the product

The ideal candidate:

  • Must be fluent in both French and English

  • Must have office-based customer service experience

If this sounds like an ideal role for you then please do not hesitate to contact us. We would be delighted to receive your CV.

To confirm your identity, you will be required to bring your passport with you when registering. Registration takes approximately 1 hour 45 minutes.

If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on. Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV, however, please note that only successful applicants will be contacted.

If you do not live in the local area please let know what your plans for relocation are.

Please only submit CVs in word format, preferably with no headers, footers or text boxes.

Office Angels are an equal opportunities employer' and confirm Office Angels are an Employment Business (short term/contracts) or Recruitment Agency (perms).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Hayley Sanderson