Customer Service Executive

Role: Customer Service Executive

Industry: Environmental

Location: Easton, Winchester, Hampshire- Must be a car driver

Salary: £22,000-£25,000 depending on experience

Office Angels have teamed up with a forward thinking, dynamic client who are in the Environmental industry, are looking to recruit a Customer Service Executive. This role is a busy role and you can work from home and in the office. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.

The day to day duties in your new job will be….

• Answering all incoming communications from clients, via phone, mobile and email


• Dealing with clients, arrange booking and input onto booking system


• Assisting our Supply Chain & Accounts team with queries where necessary


• Liaising with clients and keeping them up to date on job status


• Liaising with stakeholders and obtaining quotes daily


• Assist in the training of new team members in areas of customer service and company policies.


• Investigating and solving customer service complaints, where you can preventing the issue from being escalated


• Where necessary, escalate issues in line with company structure


• Going that extra mile for the customer - following through on all requests


• Maintaining documentation pertaining to customer service department activities.


• Updating database


• Produce client environmental reports monthly


• Performing additional duties where needed.


• Communicate effectively with all internal departments

Candidate Requirements

• Enthusiastic, trustworthy, reliable, and friendly person with a good sense of humour


• Flexible, able to prioritise and work under pressure


• Knowledge of customer service, and standard office practices and procedures


• Organised, Accountability and being able to plan and prioritise


• Ability to manage own workload effectively and efficiently.


• Able to problem solve & use own initiative


• Comfortable in working with a small team


• A proactive customer service approach


• Ability to make proactive calls to clients

Benefits:

• Career progression


• Pension scheme


• Health scheme


• Strong training programme

Next steps…

Apply today with your up to date CV as well as emailing it directly to lucy.tucker@office-angels.com or alternatively for a quick response call 01256 464744 and speak to Lucy to discuss this role in further detail. Out client is able to interview ASAP for a quick turnaround - so don't miss out!!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.