Customer Service Executive

Customer Care Executive - Kent based logistics company

Salary: £25,000 - £27,000

Hours: Monday to Friday, starting on a shift pattern of 8am - 5pm however this may change to 7am - 4pm or 9am - 6pm on a rota basis.

📍Location: Tonbridge

• Parking available on site


• 30 days holiday including bank holidays


• Development opportunities including Apprenticeship schemes


• Long Service Award and Reward and Recognition Schemes


• Access to Employee Assistance Programme


• Access to Practical Health Plan

Are you a customer-focused individual with a passion for delivering excellent service? We are currently seeking an enthusiastic Customer Care professional to join our client's fast-paced company in Tonbridge. Based within easy access of the A21 and public transport as well as walking distance to local shops, cafes and restaurants.

If you thrive in a busy environment and have a knack for problem-solving, this could be the perfect opportunity for you!

💼 Responsibilities

• Act as the first point of contact for customers, providing exceptional service via phone and email


• Assist customers with their inquiries, resolve complaints, and escalate issues when necessary


• Maintain accurate records of customer interactions and transactions


• Collaborate with other teams to ensure efficient resolution of customer requests


• Stay up to date with industry-specific knowledge and company products/services


• Liaising with other departments and communicating with them effectively


• Managing the customer payment process


• Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction

🎯 Requirements

• Previous experience in a customer-facing role, ideally via email/telephone


• Exceptional communication and interpersonal skills, with a friendly and professional demeanour


• Strong problem-solving abilities and the ability to prioritise tasks effectively


• Proficiency in using CRM systems and Microsoft Office - full training is given


• Proactive nature and willingness to go the extra mile to satisfy customers' needs


• Ability to work collaboratively in a team and adapt to changing priorities

💪 What's in it for you?

• A competitive salary package, including benefits


• Opportunities for career advancement within the company


• Exposure to a dynamic and fast-growing industry


• Joining a supportive and inclusive team environment, where your contributions are valued


• Development opportunities including Apprenticeship schemes


• A supportive manage who adapts to each person individually in terms of training and development

🌟 How to Apply 🌟

Apply online for immediate consideration. The first interview will be conducted by Office Angels, the second interview will be with the Customer Care Manager on-site. Shortlisted candidates will receive guidance and support during the entire process.

This role is being managed by Rhiannon Winn via our Tunbridge Wells office.

rhiannon.winn@office-angels.com

01892 614242

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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