Customer Service Executive

New

Remortgage Case Handler


Maidenhead


Monday - Friday


£20k


Benefits: On-site parking, bonus holiday of one week if no sickness is taken the previous holiday year, which would mean 5 weeks holiday after working a full holiday year, increasing to 6 weeks with length of service. Perkbox once the probationary period has been passed.



Are you looking to start or progress your career within professional services? Are you organised and like to have a very busy work day? This is a perfect opportunity for anyone looking to take a step within this sector. If you have fantastic Customer Service skill, well spoken and articulate telephone manner, this job is perfect for you. Administration skills are also essential.



Purpose of the Role
1. Processing of remortgage cases from instruction to completion
2. 9am to 5pm Monday to Friday (standard hours) or other as appropriate
3. Using Visualfiles software package
4. Update Third Party systems
5. Utilisation of agreed services and systems from third party suppliers as required, such as Call Credit, Title Solve and HMLR



Key Accountabilities
1. To process all remortgages within the brand SLA guidelines
2. Process of documents/letters received
3. Collating documents for file preparation, set up and checking
4. Continual updating of Visualfiles database
5. Updating of brand software package where applicable
6. Production of legal documents to client/customer
7. Production of additional letters pertaining to instruction
8. Preparing file, pre and post completion



Knowledge, skills and experience
1. Telephony work
2. Team working
3. Customer focused experience
4. Computer skills - Work, Excel, Case Management systems
5. Time management
6. File management
7. Flexibility
8. Understanding of the remortgage process
9. Experience dealing with remortgages/prior conveyancing knowledge
Working relationships



Key Challenges/Context of the role
1. Maintaining a caseload of up to 125 files
2. Excellent customer service
3. Professional attitude to all cases
4. Assist with all client cases where required
5. Use knowledge to assist others
6. Clients include volume introducers and Private Client
7. Resolving client, broker or customer query by telephone, letter and email if required
8. Team targets to be achieved together with individual targets
9. Complete call backs within 24 hours of request
10. Flexibility to work within, move, or assist other teams as and when required


If you're interested in this position, please apply now with your most up to date CV. All successful applicants will be contacted within 48hours of their application.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Charlotte Malloy