Customer Service Executive - Hybrid - Luxury Retailer

  • Location
    Leeds, West Yorkshire
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
  • Salary
  • OrganizationType

Role: Customer Service Executive - Friendly, Social Office

Location: Leeds Dock (outskirts of the centre), Hybrid Working after probation

Hours: 2-week rotation (Week 1 8am - 4pm, Week 2 12pm - 8pm)

Start Date: ASAP

Salary: £21K (self-progression scheme up to £23K)

Do you want to work in an exciting, growing business as part of a dynamic team? Are you from a hospitality or retail background and dream of having your weekends back?

We are proud to continue our partnership with a luxury retailer in Leeds to find them a Customer Service Superstar to join their ever-growing, friendly team. This business's ambition knows no end and they've had outstanding success over the last few years and so they are looking for positive, driven people to join their team. If you are a confident communicator, are passionate about people and want to be a key element of an exciting business, you shouldn't miss this opportunity!

You'll be based in a fantastic location just a 15 minute walk from the train station within a business that cares about your input on products and understands that you are the voice of the company. Not only that, they offer a brilliant onboarding plan to ensure you have all the training you need to be successful in their team.

This business is going from strength to strength and the pace can be fast so you will be organised, thorough, efficient and confident along with having positive and friendly personality. This business really cares about their culture and team wellbeing which is why our candidates love working here.

This opportunity is ideal for those who have previously worked in a similar customer focussed position, within hospitality or an office administrator who wants to work within an exciting, growing business that will invest in you as they grow.

Brief Overview of Responsibilities:

  • Handling all incoming phone and email correspondence efficiently and effectively

  • Creating a personal experience for each customer so they feel respected

  • Troubleshoot any customer issues regarding orders and assembly guides

  • Updating the customer as each stage of the process

  • Assisting with Trustpilot

To be considered for this opportunity, you will have:

  • A clear and professional phone manner

  • A friendly and positive attitude

  • Evident customer service experience with both phones and emails

We are reviewing applications daily so please keep an eye on your phone and emails as we can't wait to talk through this opportunity with you!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Mo McHugh