Customer Service Executive - Hybrid - Friendly Social Office

  • Location
    Leeds, West Yorkshire
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
  • Salary
  • OrganizationType

Role: Customer Service Executive - Friendly, Social Office

Location: Leeds City Centre, Hybrid Working

Hours: 09:00 - 17:30, Monday to Friday

Start Date: ASAP

Salary: £21K (starting salary, moving up to £23K)

Do you want to work in an exciting, growing, luxury item business as part of a dynamic, social team?

Here at Office Angels, we are so proud of the partnership we have with this luxury retailer based in Leeds City Centre to find them three Customer Service Superstars to join their ever-growing, friendly team. This business is continuing their outstanding success that they've experienced the last few years and so they are looking for passionate, driven people to join their team. If you are a confident communicator, are passionate about people and want to feel heard within a business, you shouldn't miss this opportunity!

You'll be based in a fantastic city centre location on a hybrid basis within a business that cares about your input on products and understands that you are the voice of the brand.

You will be organised, thorough, efficient, and confident along with having positive and friendly personality.

This opportunity is ideal for those who have previously worked in a similar position or an office administrator who wants to work within an exciting, growing business that will invest in you as they grow.

Brief Overview of Responsibilities:

  • Handling all incoming phone and email correspondence efficiently and effectively

  • Creating a personal experience for each customer so they feel respected and heard

  • Troubleshoot any customer issues regarding orders

  • Updating the customer as each stage of the process

  • Liaise with delivery partners and warehouse as needed

  • Monitor and manage Trustpilot reviews

To be considered for this opportunity, you will have:

  • A clear and professional phone manner

  • A friendly and positive attitude

  • Evident customer service experience

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3 days, please note that your application has not been successful on this occasion.

Office Angels are registering all new candidates remotely using our market leading digital interview and meeting software.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Mo McHugh