Customer Service Executive

  • Location
    Guildford, Surrey
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 20000 - £ 22000 / Year
  • OrganizationType
    Office

Customer Service Executive


Full Training Provided!


£20,000-£22,000 (Based on Experience)


Guildford - With on-site parking


Monday to Friday


Start date:ASAP


Overview:



Benefits:



  • Monthly Socials

  • 25 days holiday

  • Private Health care

  • Access to discounted Gym

  • Online access to free training courses

  • Food and drink provided by the company



Are you a Graduate looking for their next opportunity?



Have you got customer service experience and interested in the software industry?



My client who is an international software company who is looking for an enthusiastic individual to join their dynamic customer support team based in Guildford.



This is a fantastic springboard opportunity to learn the products, and then progress into different roles across the company!



Sounds interesting?.....What will my responsibilities be?




  • Gain a strong understanding of the suite of products they supply

  • Handling customer's issues within the company's SLA's through a ticketed system and recording all information in their logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.

  • Escalating as required to management or to technical team where customer issues cannot be resolved.

  • Continually updating the customers with updates



To be successful in this role you'll have:



  • Previous support experience is ideal but is not a requirement

  • Demonstrate excellent customer service skills.

  • Full training will be provided although knowledge of HTML would be an advantage.

  • This position will offer the successful candidate the opportunity to develop and progress within the organisation.



If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to email their CV to annie.hollidge@office-angels.com


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Annie Hollidge