Customer Service Executive

  • Location
    Gateshead, Tyne And Wear
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a business that is one of the best-known and most highly respected companies in their industry, and in the world?!

Office Angels currently have a fantastic opportunity for a Customer Service Executive, to join our client who is based in Gateshead, on a permanent contract basis.

This is a brilliant opportunity for an experienced Customer Service professional to join a very well established and successful organisation, who are going through an exciting time of growth and expansion.

  • Salary: £24,480

  • Location: Gateshead, street parking available and close to public transport links

  • Permanent career opportunity

  • Hours: Monday - Friday 8:30AM - 4.30PM, Monday - Friday

  • Based in a modern, top floor office in Gateshead, with stunning views of Tyneside

  • Benefits: Company events, pension, Employee discounts, Private dental insurance, Private medical insurance, Sick pay, Store discount, Wellness programme, plus holiday entitlement of up to 37 days!

What's not to love?! If you are in the market for an exciting new role, where you will be responsible for looking after existing customers, in a warm, friendly and supportive environment, please apply today! This role is customer service focused; however, it is not based in a contact centre environment.

The role:

The top priority in this role is to nurture and support existing customers! The job requires a person who is passionate about customer service and developing relationships.

Duties / Responsibilities:

  • Responsible for delivering exceptional customer service to existing customers

  • Provide online support and training to customers on the company product

  • Offer telephone and email support

  • Booking appointments

  • Hosting webinars

  • Maintain accurate records on our Customer Relationship Management System

  • Contribute to training and support materials development

  • General administration tasks

Essential Abilities:

  • Ability to be adaptable in order to meet the demands of this developing role.

  • Excellent communication skills (written and verbal)

  • Proficient in using Teams/Zoom to hold meetings (similar platforms)

  • Excellent ICT skills - Microsoft Office, in particular PowerPoint

  • GCSE Grade C or higher in Maths and English.

  • A DBS check will be required for this role.

If this sounds like the perfect role for you, please send your CV today! Due to the high volume of applicants, we are unable to provide individual feedback to candidates. If you are not contacted within 5 working days of sending your CV, please assume you have been unsuccessful.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rebecca Boughen