Customer Service Executive

JOB TITLE: Customer Service Executive

LOCATION: Folkestone, Kent

SALARY: £9.50-£10.50ph

TERM: 3-6 weeks (possibly longer)

HOURS: Monday to Friday, 8:30am to 5:30pm

New vacancy just in - working for a family run company in Folkestone with free parking. This is initially a Temporary role for 3-6 weeks, however this could be extended.

The day to day duties in your new job would be:

  • Undertake a proactive customer care role, answering telephone calls, responding to electronic correspondence and resolving problems. Provide a limited level of technical expertise as in accordance with departmental documentation

  • Keep customers informed of delivery dates, delays, or product issues

  • Liaise with the Warehouse team to ensure promised delivery date is met

  • Ensure customer goods have been received and invoice has been sent

  • Review customer's feedback to the web team providing up-sale opportunities

  • Communication with Team members and customers

  • Complaint handling and problem solving, logging and progressing all delivery queries, liaising with the despatch department to aid the order delivery. Escalate potential order problems with the Customer Care Supervisor

  • Active listening and empathy to customer concerns

  • Maintain despatch spreadsheet and assist with daily delivery problems

  • Assist with customer returns as required.

  • Completing on line enquiries, call backs and delivery queries

  • Generally undertake such duties deemed necessary by the Executive Team and consistent with the furtherance of customer relations and good commercial practice

We'd love to speak to candidates who have:

  • Previous experience of working within a customer service/office role is essential

  • A passion to provide excellent customer service on every call.

  • Extremely organised individual, you will be able to respond efficiently and effectively to any demands, managing and prioritising your workload to ensure that your work is of the highest standard.

  • MS Office experience.

Benefits of becoming an Office Angels Temp:

  1. Weekly Pay

  2. Up to 28 days annual leave

  3. Dedicated consultant to support your job search

  4. First opportunity to see permanent positions

  5. Access to free eyecare vouchers

  6. Temp of the Month awards

  7. Timesheets can be completed on mobile devices

  8. Perks at work

  9. Discount schemes

  10. Access to Well-being platforms

Next steps…

Apply today and, if you are suitable, we will be in contact within 48 hours.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Bonnie Dolan