Customer Service Executive

  • Location
    Camberley, Surrey
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 18000 - £ 22000 / Year
  • OrganizationType
    Office

Office Angels are currently recruiting for a Customer Service Executive for our client based in Camberley.



Role: Customer Service Executive



Location: Camberley



Salary: Up to £22k DOE




The Role:




  • Manage incoming emails and telephone calls

  • Provide information on the products and services

  • Resolve any problems the customer might face

  • Identify and understand customer's needs

  • Build sustainable relationships of trust through open and interactive communication

  • Meet personal and team targets

  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Maintain CRM system

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers


The ideal candidate:




  • Previous experience in a customer service-based role is advantageous

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritise, and manage time effectively

  • Good team player

  • Remain calm and professional under all circumstances




If you are interested in this position, please send your CV to Morgan Lay at morgan.lay@office-angels.com or alternatively please apply online.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Morgan Lay