Customer Service Executive

Office angels are currently recruiting for a Customer Service Executive for our global client based in Bracknell.

Role: Customer Service Executive

Location: Bracknell

Pay rate: £12.50p/h

Days required: Monday - Friday 9am- 5:30pm

Start date: ASAP

Duration: Ongoing temporary position

Duties may include but are not limited to:

  • Provide exceptional customer care through, telephone, email, letters, and social media

  • Escalating when appropriate to the supervisor/manager/service head and legal as appropriate.

  • Working with all other parties (Dealers/retailers/third party vendors) to secure a successful outcome for the customer

  • Liaising with internal teams, to provide full assistance to our end customers.

  • Managing multiple cases simultaneously with the ability to self-prioritise

  • Maintaining accurate records of correspondence with customers and key contacts.

  • Ensure you are always working in line with companies guidelines

  • Any other ad hoc activities that the business would reasonably expect you to undertake

The ideal candidate will have:

  • Previous customer service experience

  • Ability to prioritise workload

  • Experience of managing complaints

  • Able to work on their own initiative

  • Previous experience using SAP is advantageous but not essential

  • Able to demonstrate problem solving skills

  • Ability to work under pressure and to tight deadlines

  • Happy to work at the office - Covid measures are in place

**Please note this is an ongoing temporary position**

If you are interested in this position, please send your CV to Laura Atkinson at alternatively please apply online

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Laura Atkinson