Customer Service Executive

  • Location
    Aldershot, Hampshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 18000 - £ 24000 / Year
  • OrganizationType

Office Angels are currently recruiting for a Customer Service Executive for our client based in Aldershot.

Role: Customer Service Executive

Location: Aldershot

Salary: £24,000 per annum

The Role:

  • Building relationships with customers and delivering outstanding customer service

  • Dealing with a high number of telephone calls and emails

  • Accurately administering orders from quote to delivery, which includes: -

    • Issue quotes to distributors and deal with any enquiries

    • Raise orders on our operating systems

    • Preparing orders for printing

    • Checking and sending order confirmations to distributors

    • Progress orders/approvals/quotes

  • Ensure any customer queries are dealt with in a timely, friendly and professional manner

  • Any recurring issues or areas of concern to be highlighted to the Customer Service Manager

  • Quoting and preparing paperwork from the quoting system

  • Liaise with internal productions and dispatch functions, as well as courier companies

  • Upsell where possible and cross sell

The ideal candidate:

  • Have a positive outlook and a clear focus on customers, processes and procedures

  • Committed, with a great work ethos

  • Service minded with excellent customer focus

  • Work well with in a team

  • Focused on timely delivery and achievement of customer satisfaction

  • Exceptional interpersonal skills and telephone manner

  • Live within 45 minutes of our HQ, Aldershot

If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Morgan Lay