Customer Service Executive

  • Location
    Aldershot, Hampshire
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 26000 / Year
  • OrganizationType
    Office

Office Angels are currently recruiting for a Customer Service Executive for our client based in Aldershot


Role: Customer Service Executive


Location: Aldershot


Salary: £23-£26k OTE £35k



You will thrive in this role if you are obsessed with customer satisfaction and that is the minimum you seek from your team. As a Customer Service Executive you will be joining a business which believes its employees are the driving force behind the company.



The Role:




  • Assist the Senior Account Managers and Customer Service Manager in the day to day operations

  • Proactively manage own workload, working towards any targets given

  • Communicate and collaborate with other departments to ensure customer specific requirements are met

  • Ensuring complaints and ensure they are addressed quickly and consistently

  • Prepare for and participate in the weekly meetings to go through credits and complaints

  • Work closely with the Senior Account Manager to ensure customer accounts remain within terms

  • Work closely with existing and new customers, building face to face relationships, maximising sales opportunities via outbound and inbound telephone calls

  • Ensure that each customer receives outstanding service by providing a friendly and professional environment; establishing rapport and maintaining solid product knowledge; Assist with challenging client requests or issue escalations as needed

  • To assist in the day to day duties of the Customer Services tasks and objectives




The ideal candidate:




  • Tech savvy, able to work with excel and comfortable using video technology to interact with customers and employees

  • Have strong interpersonal skills to develop rapport and build relationships with new/existing customers

  • Methodical approach to your work ensuring high accuracy of right first time

  • Put the customer at front of mind when making your decisions

  • Live within 45 minutes of our HQ, Aldershot Hampshire




If you are interested in this position, please send your CV to Morgan Lay at morgan.lay@office-angels.com or alternatively please apply online.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Laura Atkinson