Customer Services Team Leader

  • Location
    Bromley, Bromley
  • Category
    Customer Service - Team Leader
  • Contract Type
    Permanent
  • External Reference
    JN-052020-129652
  • Salary
    25000 £ - 28000 £ / Year

CUSTOMER SERVICES TEAM LEADER


£25K-£28k per annum


JOB TITLE: Customer Services Team Leader


LOCATION: Bromley


COMPANY: Financial Services


HOURS: Monday-Friday 35 hours per week. Flexible start and finish times.


BENEFITS: 20 days annual leave plus bank holidays, increasing with years of service up to 25, discretionary bonus, pension scheme, Life Assurance, Season Ticket loan, dress down Friday, team social events, opportunity to progress, access to free ongoing development and training courses


CULTURE: Busy, supportive, professional


ARE YOU A DYNAMIC AND DRIVEN INDIVIDUAL WITH 2 YEARS+ EXPERIENCE AS A CUSTOMER SERVICES TEAM LEADER LOOKING FOR YOUR NEXT OPPORTUNITY?


APPLY NOW FOR AN IMMEDIATE VIRTUAL VIDEO INTERVIEW.


We're teaming up with a well-established Financial Services provider based in Bromley looking to recruit a Customer Service Team Leader to support their team. The successful candidate will be responsible for assisting in managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.


The day to day duties in your new job would be:



  • Manage the day to day duties in accordance with agreed service levels

  • Review, monitor and maintains quality controls of the teams work, providing feedback

  • Identify and provide training required by the team

  • Regularly assesses the performance and behavioural competencies of team members

  • Reviews objectives and creates training and development plans

  • Deals with customer complaints

  • Continuously improves and automates administration processes

  • Ensures procedures are up-to-date and fit for purpose

  • Works within agreed process and payment authority levels

  • Manage business practises, processes, changes and risks

  • Completes administration tasks as and when required


Skills and Experience:



  • 2 years' customer service Team Leader experience, ideally within a financial services environment

  • Achieved or willing to undertake a Level 3 award in Financial Administration

  • Strong written and oral communication skills

  • Experience of planning, monitoring and controlling work

  • Experience of motivating, coaching and developing a team

  • Good organisation skills and ability to prioritise to meet business deadlines

  • Good interpersonal skills

  • Able to identify and assess risk in a customer services environment


The Small Print


Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.


If you would like to speak to us about this opportunity, please do get in touch with Office Angels Bromley on 0208 464 5225, alternatively email claire.cordell@office-angels.com with your CV.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Claire Cordell