Customer Service Team Leader

  • Location
    High Wycombe, Buckinghamshire
  • Category
    Customer Service - Team Leader
  • Contract Type
    Permanent
  • External Reference
    JN-012020-112309
  • Salary
    25000 £ - 28000 £ / Year

Customer Service Team Leader


Location: - High Wycombe


Salary: £25k


BENEFITS: 20 days + bank holidays, free parking, pension, performance bonuses and memberships


CULTURE: Relaxed family feel company, with a friendly warm atmosphere.



As the Customer Support Team Leader you will provide effective leadership for the Customer Support team, will be required to oversee the work and quality of the team to ensure that the required standards of performance and member expectations are met.


You will be required, to lead & manage a team of 5 customer support advisers, including planning and prioritising their work activities to ensure that targets and deadlines are met.


Key responsibilities include but are not limited to:



  • To ensure that Customer Support Standards are adhered to at all times

  • To ensure processes and systems are in place to manage the workload of the customer support team

  • Promote retention activities with the Customer Support Team

  • Proving general admin support


Personal Qualities



  • Team Leader experience

  • Ability to plan and organise

  • Excellent communication skills

  • Experience of data management and analysis of reports

  • Be a good team player


If you are interested in the role and would like to be considered please get in touch with April on 01753 691484 or email your update CV to april.gostage@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact April Gostage