Customer Service Rep

  • Location
    Northampton, Northamptonshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • External Reference
  • Salary

Customer Service Representative £21,000

Do you have excellent Customer Service and Communication skills?

Are you confident at complaint handling? If so, read on….

We are working in partnership with a company who are a global recognised leader within the Industrial Cleaning Industry with multiple impressive awards under their belt. A fantastic opportunity has become available for a Customer Service Representative to join the vibrant team. This role is primarily responsible for providing effective Customer Service for internal and external customers by utilising excellent, in-depth knowledge of company products and programs - for which full, comprehensive training will be provided.

Reasons to work here:

  • Modern open plan offices with break out area and kitchen facilities

  • Free parking

  • 35 hour week on rotating shift basis 8:00 - 16:00 / 9:00 - 17:00

  • 25 days holiday + bank holidays

  • Employee recognition scheme

  • Company pension scheme contribution 6%

Your role will include:

  • First point of contact for our customers, dealers and sales and service team members concerning service, orders, returns, shipments and products

  • Receiving, investigating and responding to all customer inquiries which could be service requests, shipments, orders, products and complaints

  • Input of phone/e-mail orders and other relative data to SAP

  • Handling complaints if necessary in a confident and professional manner

The experience and skills required for this role:

  • Confident in the use of Microsoft Office IT - Outlook and Excel

  • Excellent customer service skills from experience gained in similar roles, including the use of customer service systems (preferably SAP)

  • Enjoys creative problem solving

  • Excellent communications skills - a clear, professional and informative style

  • The ability to be a strong team player, whilst also being self-motivated

  • A high level of time management skills - able to organise and manage multiple changing priorities, whilst meeting the customer's needs.

Experience within an office based role is essential to be considered for this role, along with good work ethic and accuracy.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Amy Shaw