Customer Service Executive - Shifts

  • Location
    Exeter, Devon
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
    Permanent
  • External Reference
    JN-122019-108277
  • Salary
    18000 £ - 20000 £ / Year

Customer Service Representative
Salary: £18K-£20K DOE
Location: Exeter



Are you a customer centric individual who is seeking your next challenge?

We would like to hear from you if you have had previous customer service experience, preferably in the telecoms industry. You will be proficient with MS office and have a familiarity working with both business clients and consumers.
Ideally you will be educated to degree level.
Duties:
* Ensuring customer contact is dealt with in line with the customer service teams KPI's, such as answering telephone calls and emails within expected time constraints.
* Ensuring ownership of customer engagement, communication and complaints, from the first point of contact until resolution
* Using communication to deal with customers and finding the best ways to meet and exceed their expectations across these platforms
* Delivering a first-class customer experience
* Work in close collaboration with the Marketing Team, in order to support their activities.



This role will operate in a shift pattern, to include some Saturdays.



In return you will receive:



  • up to 10% annual bonus each year

  • generous employer pension contribution

  • 25 days holiday plus bank holidays on top!



If you believe you have what it takes to be considered for this role then please contact us on 01392 426200 or email your CV to exeter@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Olivia Baines