Customer Service Advisor

  • Location
    Yeovil, Somerset
  • Category
    Customer Service - Account Manager
  • Contract Type
  • External Reference
  • Salary
    18000 £ - 20000 £ / Year

We have a rare opportunity for an experienced Customer Service Executive to join a global market leader based in Yeovil, Somerset. The company are offering a varied and challenging position within their well established team with excellent career progression.

This customer service position isn't just any customer service role. They are looking for someone with the experience and ability to work with corporate clients in an efficient and professional manner, going that extra mile to deliver and exceed client expectations and maintain their award winning customer service levels.

Main responsibilities of the role include:

  • Providing guidance to customers for ordering procedures and managing their accounts.

  • Managing day-to-day queries including claims, delivery problems, name changes, invoice queries and sample copies.

  • Sending order, renewal and cancellation confirmations and renewal reminders promptly, accurately and within company guidelines/standards and within agreed time frames.

  • Building good relationships with suppliers.

  • Generating monthly reports when requested.

  • Attending quarterly review meetings to discuss the service, systems and products, and attending other meetings as and when required.

Activity Level:

  • Providing the highest level of proactive customer service for a portfolio of high profile/value customers, and consistently achieving a high level of customer satisfaction across all accounts.

  • Ensuring that all database input of new orders, cancellations, and renewals are handled promptly, accurately and within company guidelines/standards.

  • Prioritising and organising workloads in order to ensure that end users receive a quality, professional service at all time.

  • Assisting the Group Customer Services Manager with any other tasks that arise so as to ensure that overall business requirements are met.

  • Working closely with the Business Development team to maximise the offering to customers and to sustain the delivery of agreed service levels.

  • Continuously improving and streamlining processes to enhance customer service levels and help identify when projects would support business needs and as appropriate manage the work flow of such a project on behalf of the team.

  • Focusing on improving day-to-day efficiency, with a view to preventing backlogs and escalation of problems.

  • Maintaining customer focus at all times, looking at problems and requests from the customer's point of view to provide a service tailored to their needs.

  • Maintaining excellent working relationships with both customers and suppliers.

  • Updating the Group Customer Services Manager and Contract Owner with any information which is needed to ensure the smooth running of your accounts.

  • Keeping up to date on all changes and developments taking place in the industry.

The successful candidate will have:

  • Previous experience of working in a fast paced office environment.

  • Excellent verbal and written communication skills.

  • A professional telephone manner.

  • Experience of dealing with clients both proactively and re-actively.

  • Outstanding customer service skills.

  • Experience of providing account management support.

Prior experience of working with corporate professional clients with high expectations would be an advantage. They are seeking a dynamic, self-motivated and articulate individual to join their team. The ability to prioritise and work under pressure to achieve deadlines is essential.

This is a full time position working Monday to Friday 9am-5pm with one hour for lunch. A competitive starting salary of £18,000 to £20,000 PA (depending on experience) is being offered.

The benefits include:

  • Free Parking

  • 25 Days Holiday

  • 8 Bank Holidays

  • 5% Pension

  • Fantastic career progression opportunities

If you feel this is the job for you, please either apply online or call on 01823 285440.

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To speak to a recruitment expert please contact Catherine Knight